RoyalHabanos.com is committed to protecting and respecting your privacy. The following policy will outline how we gather and use any information from our customers, visitors, and guests. If you have any questions or concerns regarding the policies set forth here, you may contact us at any time.
We gather and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but you may not be able to take advantage of key features of online shopping.
Why we collect information
RoyalHabanos.com gathers information about customers so that customers may quickly navigate our site for products of interest, accurately place orders, and improve your experience at RoyalHabanos.com Our goal is to provide our customers with the highest level of service possible. From your first visit to our web site to the delivery of your order, we want you to be completely satisfied with the experience. By collecting information, we are able to offer you features (such as login and password information) that save you time during the order process.
How we collect information
During the order process and while creating an account, you are prompted to supply us with your contact, billing, and shipping information. This information must be provided in order to complete a purchase and is used to complete your order and contact you regarding your order.
The information we collect
To process your order, we require you to supply us with your correct billing, shipping and contact information (email address and phone number). The transfer of this information is secure and cannot be received or read by others. Your credit card information is only shared with our bank for authorization.
Use of information we collect
We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, web site evaluation, data analysis and, where applicable, data cleansing. We provide Personal Information to these third parties, but we authorize them to use this information only in connection with the services they perform.
Emails: If you have selected to receive our weekly email specials by supplying your email address to RoyalHabanos.com, we will send out our exclusive weekly cigar deals special. If you choose to discontinue receipt of these specials, send a message to [email protected] or simply click unsubscribe button. Additionally, we use your email address to send order confirmation emails and invoices.
How to change your personal information
Contact RoyalHabanos.com anytime to modify your personal information. Additionally, you have the ability to change your personal information online anytime you log into your account.
Notification of Changes
You may, at any time, opt out of receiving any communication from RoyalHabanos.com. You can also Contact Us directly and we will take care of it for you immediately.
Cookies are used to identify how a person arrived at RoyalHabanos.com and stores information about their shopping cart. A cookie identifies you while you are at RoyalHabanos.com and keep track of items in your shopping cart between visits. Cookies never contain credit card information and they are actually stored locally to your computer and are only read by RoyalHabanos.com.
RoyalHabanos.com is committed to protecting your private information. To help safeguard against unauthorized access and to ensure appropriate use of information, we have put in place systems and procedures to secure the information we collect online.
We protect the security of your information during transmission by using SSL (TLS 1.2) software, which encrypts information you input.
Additionally, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off and close all browsers when finished using a shared computer.
Our website has security measures in place to help protect against the loss, misuse, and alteration of the personal information and Data under our control. RoyalHabanos.com hosts the website in a secure server environment that uses a firewall and other industry-standard technology to help prevent interference or access from outside intruders.
All payment processors utilized by our organization comply with the measures set by PCI-DSS as overseen by the PCI Security Standards Council, which is a joint effort of card schemes such as Visa and MasterCard. PCI-DSS requirements help guarantee the safe treatment of credit card data by our store and its service providers.
Is the information I provide secure?
Absolutely. We use latest SSL (TLS 1.2) encryption technology ensures the safe delivery of the information you provide online. In addition, we do not store your sensitive personal information or share (or sell) any data with other third parties; this practice assures you that unauthorized parties cannot gain access to your sensitive personal information.
Why do we verify your age?
We are committed to only selling our products to adults who meet the legal age requirement to purchase tobacco products. As a part of meeting that commitment, we use a non-affiliated third party age and identity verification company, to assure that you are of legal age to purchase our products and are who you say you are.
How does age verification work?
Age verification services use multiple trusted data sources containing billions of public records to return an age validation based on the personal information submitted by you. This service is specifically designed to validate and protect your identity while maintaining the highest level of consumer privacy when processing online transactions.
Access to the public records allows them to validate the information you provide and in some cases, depending on the nature of your purchase, present a series of multiple choice questions based on non-credit related (“out-of-wallet”) historical facts about you as an individual. These facts are obtained by instantaneously scanning billions of public records from trusted data sources containing information that would not generally be found in your wallet if lost or stolen.
What happens if I cannot be verified by the age verification process?
A small percentage of shoppers may not be verifiable due to limited availability of publicly available information contained within Age Verification databases. If this happens, we will attempt to contact you via phone and email to verify your age. To do this we typically require a copy of your driver’s license or some other form of government issued ID that verifies your date of birth.
Changes to this Statement
RoyalHabanos.com may update this Statement at any time, so please review it frequently. If we make material changes to this Statement, we will notify you in this Statement, by email or by a notice posted on the home page of the Site.
If you have any questions about this Statement or the practices of this Site, please contact us at [email protected]