Due to the customs checks the cuban cigar boxes might be opened by the customs agents.
How do I know if they are genuine cigars?
Royal Habanos products are purchased from Habanos S.A authorized distributors located in the Caribbean region.
Where are you located?
Our company is registered in Tsim Sha Tsui, Kowloon, Hong Kong.
Where do you ship from?
We have several suppliers worldwide; therefore we ship from different locations depending on stock availability.
What are my guarantees for an optimum conservation of the cigars?
Royal Habanos supplies Cuban cigars with 100% Conservation Guarantee. All our Cuban cigars are stored in perfect conditions of temperature (19.C)
and humidity (69-70%) in our professional cabinets. We arrange your order directly from the cigar cabinets so you receive them perfectly fresh.
How can I be sure that I will be totally satisfied?
Royal Habanos supplies 100% Satisfaction Guarantee. In case you are not satisfied with the reception conditions or with the quality of your cigars,
you only have to send them back and once we have received the Cuban cigars in its original box, we will send you another box or we will refund your money.
Which is the level of confidentiality?
Royal Habanos will not sell, rent, trade, or otherwise disclose to any third party information that you provide to us. Royal Habanos
guarantees the privacy of your data in any of the transactions made on our web site and by phone. Our web site currently possesses a 128 bit
SSL Certificate and is scanned daily by the company HackerSafe to assure complete security of your personnel information.
When will I know my order has been shipped?
You will have an order confirmation by e-mail in 24 hours.
How long will it take for my cigars to arrive?
Your package will arrive to your location in approximately 30 days (Worldwide delivery). We usually ship your Cuban cigars either on the same
day we receive your order or the day after. If there is going to be a delay in shipping because we are out of stock for example we will contact you and give you the option to cancel.
What type of credit card you can accept?
We are accepting Visa and American Express cards.
What is the shipping cost?
The shipping cost (Worldwide) is $30.00. We are using the EMS Courier to ship the packages. We provide free shipping only under promotion.
The Free Shipping of our Cuban Cigars is not applicable for Canada or Asiatic orders. Please call us to inquire about your shipping cost.
Can you make me an invoice with a lower price than the original to avoid pay taxes or pay fewer taxes?
Yes, Royal Habanos usually makes this for our customers who are living in countries where the taxes are very high. For this you have to
give us the price you wish to appear in the invoice and how much is the weight of each cigar, from 2-5 grams (Optional). And we will make an
invoice and we will put it inside the package.
How much taxes I will have to pay in my country?
It depends where you live, but usually there is approximately $40 per box. In the majority of the cases the package
will pass the customs and you will not have to pay taxes. We DO NOT reimbursed orders declined by customers that simply dont want to pay taxes. Once again, we can´t be fully aware of each Domestic Customs Office around the world.
Do you have a wholesale price?
Yes, if you buy more than 20 boxes we will give you our wholesale price.